At Spot-Dec Ltd., we strive to guarantee customer satisfaction with every purchase. If you are dissatisfied with your order, we offer a return or exchange option within 14 working days.

For unopened packages, we provide a full refund, while for products damaged during shipping, we offer an exchange.

To make a return:

• Items must be [unopened/unused/unworn] for a full refund.
• Items must still be [in their original packaging with all tags attached], for a refund if the product was damaged during shipping.
• Items must not show signs of wear.
• You must have a receipt or other proof of purchase.

Please note that we cannot accept returns or exchanges of clearance or sale items. We also cannot accept returns of:

• If the Spot-Dec device does not fit your spotlight. This is attributed to customers having the opportunity to assess the size of the device and determine its compatibility before making a purchase on our website or the packaging (if purchased in a store).

To return a product, send the product back to:

Spot-Dec Ltd
PO Box 11186
Leicester
LE5 9PU

We will send a confirmation email once we have received your returned item(s). Customers are responsible for all shipping costs.

For customer support or additional questions, you can contact us at [email protected]
.